REPLAY HUBDAY Retail & E-commerce 2022

Plénière (31)Masterclass (24)

Feb 8th

8:55 am CET - 9:00 am CET

Welcome Speech

PVE

Perle, Vincent, Emmanuel

HUB Institute

Feb 8th

9:00 am CET - 9:20 am CET

[Back from NRF] Digital instore: from robots to dynamic labels, towards an autonomous store?

9:20 am CET - 9:30 am CET

Subscription, rental: the sustainable alternative to overconsumption?

Karine Schrenzel

Rue du Commerce

PDG et co-owner 3 Suisses et Rue du Commerce

Feb 8th

9:30 am CET - 9:45 am CET

[Behind the scenes] From shopper data to in-store experience, how is Microsoft Store transforming its omnichannel customer strategy?

Aude Breteau

Microsoft Store France

Directrice Microsoft Store France

Jean-François Gomez

Microsoft

Industry Solution Executive - Retail, CPG and Consumer Market

Feb 8th

9:45 am CET - 10:00 am CET

The DNA of an adaptive business - a driver for success in the digital economy. An exchange with ManoMano, Ankorstore and Stripe.

Lily Cadell

Ankorstore

Country Manager France

Myriam Bourgeot

Manomano

Head of payment fraud and seller finance

Pierre Byramjee

Stripe

Head of Southern Europe

Feb 8th

10:00 am CET - 10:10 am CET

Detecting data blind spots: the key to enabling a quality customer experience that generates loyalty

Frederic Zalma

Treasure Data

Responsable Commercial France

Feb 8th

10:10 am CET - 10:25 am CET

How optimizing Alltricks' virtual storefront via SEO boosts online sales

President EMEA & Executive Advisory Board Member

Feb 8th

10:25 am CET - 10:40 am CET

How Accor ensures optimal customer care thanks to excellent support service management

Anthony Gouby

Accor

Partnership Manager IT Services

10:40 am CET - 10:50 am CET

Personalization beyond customer data: how to deliver a memorable experience

Olivier Binisti

Adobe

Principal, Digital Strategy Group

Feb 8th

10:50 am CET - 11:05 am CET

How David Lloyd Clubs used data and analytics to understand member behavior and improve their experience

Steve Empson

David Lloyd Clubs

Business Intelligence Director

Rob Worsley

Hitachi Solutions

Head of Data & Analytics

Feb 8th

11:05 am CET - 11:20 am CET

2nd Party Data partnership with Carrefour: how Artefact supports Unilever on Retail Media use cases to increase its sales

Sarah Baqa

Unilever

Head of Performance Marketing

Florian Thiébaut

Artefact

Partner - Data-Marketing Practice lead

Feb 8th

2:25 pm CET - 2:40 pm CET

How does Decathlon boost the customer experience through omnichannel and digital initiatives?

Senior Account Executive

Feb 8th

2:40 pm CET - 2:55 pm CET

How did ManoMano integrate Meta into its customer acquisition strategy?

Colin Girette

ManoMano

Global Media Lead

Mathieu Moreau-Camard

How data and technology can become a growth gas pedal for brands and retailers by improving their agility

Othilie Nicod

Trax Retail

SVP, Product Marketing CPG

Feb 8th

3:05 pm CET - 3:20 pm CET

Tradition, History, Prestige and Omnichannel : feedback from an international digital acceleration

PON

Pasqual Ortuño Nuñez

Rémy Cointreau

Group IT Digital Manager

Virginie Blot

Akeneo

PXM (Product Experience Management) Evangelist

Feb 8th

3:20 pm CET - 3:35 pm CET

Inspired shopping: ManoMano's journey from inspiration to realization

Anaïs Harmant

ManoMano

Head of Brand, Communications & Media

FDS

Franck Da Silva

Head of Industry, Head of Retail & e-commerce

Feb 8th

3:35 pm CET - 3:50 pm CET

Customer experience: why modernizing your network is a success? The example of GBH

Jean-Christian Richard

3:50 pm CET - 4:05 pm CET

PMU's customer engagement program, for everyone and at every moment

ADLPDT

Arnaud de la Porte du Theil

PMU

Responsable du Domaine Client

Michel Setera

Comarch

Directeur Général et commercial

Feb 8th

4:05 pm CET - 4:15 pm CET

Live shopping: a must for tomorrow?

Alexandra Suire

Retailink by Fnac Darty

Directrice Régie & Trade

Feb 8th

4:15 pm CET - 4:30 pm CET

User feedback as a pillar of customer experience at Rémy Cointreau

4:30 pm CET - 4:45 pm CET

Orchestrating the end-to-end customer journey: Clarins' successful gamble

Alejandra Salazar

Clarins

E-commerce Content Manager

4:45 pm CET - 4:55 pm CET

Unified commerce in 2022: what challenges and perspectives?

Lisa Nakam

Jonak

Directrice Générale Associée

Feb 8th

4:55 pm CET - 5:00 pm CET

[Behind the scenes] Behind the scenes of VivaTechnology 2022

Laure Wybo

VivaTechnology

Chief Business Officer

Feb 8th

5:00 pm CET - 5:05 pm CET

WHAT'S NEXT?

PVE

Perle, Vincent, Emmanuel

HUB Institute

Feb 8th

5:05 pm CET - 7:30 pm CET

[5.00pm - 7.30pm] NETWORKING COCKTAIL - HAPPENING INNOVATION SHOW (open to all participants)

Feb 8th

8:00 pm CET - 11:00 pm CET

REPLAY HUBDAY Retail & E-commerce 2022

CUSTOMER EXPERIENCE - 8 FEB

CUSTOMER EXPERIENCE - 9 FEB

SMART SUPPLY CHAIN

DATA, IT, CYBERSECURITY

Welcome Speech

[Back from NRF] Digital instore: from robots to dynamic labels, towards an autonomous store?

Subscription, rental: the sustainable alternative to overconsumption?

[Behind the scenes] From shopper data to in-store experience, how is Microsoft Store transforming its omnichannel customer strategy?

The DNA of an adaptive business - a driver for success in the digital economy. An exchange with ManoMano, Ankorstore and Stripe.

Detecting data blind spots: the key to enabling a quality customer experience that generates loyalty

How optimizing Alltricks' virtual storefront via SEO boosts online sales

How Accor ensures optimal customer care thanks to excellent support service management

Personalization beyond customer data: how to deliver a memorable experience

How David Lloyd Clubs used data and analytics to understand member behavior and improve their experience

New generation of Google Ads: The profitable bet of Petit Bateau

How Personal Shopping has become a pillar of omnichannel at Printemps

[11.30am - 1.45pm] BREAK SESSION & NETWORKING (open to all participants)

[Back from NRF] Metaverse & 3D Commerce: what concrete applications in 2022?

PMU.fr : the e-Commerce turn

2nd Party Data partnership with Carrefour: how Artefact supports Unilever on Retail Media use cases to increase its sales

How does Decathlon boost the customer experience through omnichannel and digital initiatives?

How did ManoMano integrate Meta into its customer acquisition strategy?

How data and technology can become a growth gas pedal for brands and retailers by improving their agility

Tradition, History, Prestige and Omnichannel : feedback from an international digital acceleration

Inspired shopping: ManoMano's journey from inspiration to realization

Customer experience: why modernizing your network is a success? The example of GBH

PMU's customer engagement program, for everyone and at every moment

Live shopping: a must for tomorrow?

User feedback as a pillar of customer experience at Rémy Cointreau

Orchestrating the end-to-end customer journey: Clarins' successful gamble

Unified commerce in 2022: what challenges and perspectives?

[Behind the scenes] Behind the scenes of VivaTechnology 2022

WHAT'S NEXT?

[5.00pm - 7.30pm] NETWORKING COCKTAIL - HAPPENING INNOVATION SHOW (open to all participants)

[7.30pm - 10.30pm] 🥂GALA DINNER🥂

TICKETING

Press access

Practical informations

FAQ