3 tracks
Program 2022
Speakers 2022
Masterclass
Solutions
WATCH REPLAY ➜
LOG IN
fr
en
Plénière
REPLAY HUBDAY Retail & E-commerce 2022
CUSTOMER EXPERIENCE - 8 FEB
CUSTOMER EXPERIENCE - 9 FEB
SMART SUPPLY CHAIN
DATA, IT, CYBERSECURITY
Plénière
(31)
Masterclass
(24)
Feb 8th
8:55 am CET
-
9:00 am CET
Welcome Speech
PVE
Perle, Vincent, Emmanuel
HUB Institute
Feb 8th
9:00 am CET
-
9:20 am CET
[Back from NRF] Digital instore: from robots to dynamic labels, towards an autonomous store?Â
EV
Emmanuel
Vivier
HUB Institute
Co-Founder
Feb 8th
9:20 am CET
-
9:30 am CET
Subscription, rental: the sustainable alternative to overconsumption?
KS
Karine
Schrenzel
Rue du Commerce
PDG et co-owner 3 Suisses et Rue du Commerce
Feb 8th
9:30 am CET
-
9:45 am CET
[Behind the scenes] From shopper data to in-store experience, how is Microsoft Store transforming its omnichannel customer strategy?
AB
Aude
Breteau
Microsoft Store France
Directrice Microsoft Store France
JG
Jean-François
Gomez
Microsoft
Industry Solution Executive - Retail, CPG and Consumer Market
Feb 8th
9:45 am CET
-
10:00 am CET
The DNA of an adaptive business - a driver for success in the digital economy. An exchange with ManoMano, Ankorstore and Stripe.
LC
Lily
Cadell
Ankorstore
Country Manager France
MB
Myriam
Bourgeot
Manomano
Head of payment fraud and seller finance
PB
Pierre
Byramjee
Stripe
Head of Southern Europe
Feb 8th
10:00 am CET
-
10:10 am CET
Detecting data blind spots: the key to enabling a quality customer experience that generates loyalty
FZ
Frederic
Zalma
Treasure Data
Responsable Commercial France
Feb 8th
10:10 am CET
-
10:25 am CET
How optimizing Alltricks' virtual storefront via SEO boosts online sales
YM
Yohan
Michel
Alltricks
CMO
BG
Benoit
Gourdon
Botify
President EMEA & Executive Advisory Board Member
Feb 8th
10:25 am CET
-
10:40 am CET
How Accor ensures optimal customer care thanks to excellent support service management
AG
Anthony
Gouby
Accor
Partnership Manager IT Services
SB
Stéphane
Berlot
ServiceNow
Account Executive
Feb 8th
10:40 am CET
-
10:50 am CET
Personalization beyond customer data: how to deliver a memorable experience
OB
Olivier
Binisti
Adobe
Principal, Digital Strategy Group
Feb 8th
10:50 am CET
-
11:05 am CET
How David Lloyd Clubs used data and analytics to understand member behavior and improve their experience
SE
Steve
Empson
David Lloyd Clubs
Business Intelligence Director
RW
Rob
Worsley
Hitachi Solutions
Head of Data & Analytics
Feb 8th
11:05 am CET
-
11:20 am CET
New generation of Google Ads: The profitable bet of Petit Bateau
JB
Jonathan
Boudault
Petit Bateau
Responsable Acquisition, E-Commerce, UX & Traffic
MM
Maxime
Molnar
Havas Market
Directeur Performance
RG
Raphaëlle
Guuinic
Google France
Head of CPG and Direct to Consumer
Feb 8th
11:20 am CET
-
11:30 am CET
How Personal Shopping has become a pillar of omnichannel at Printemps
MF
Maud
Funaro
Printemps
Chief Transformation Officer
PB
Perle
Bagot
HUB Institute
Directrice Associée
Feb 8th
11:30 am CET
-
1:45 pm CET
[11.30am - 1.45pm] BREAK SESSION & NETWORKING (open to all participants)
Feb 8th
1:45 pm CET
-
2:00 pm CET
[Back from NRF]Â Metaverse & 3D Commerce: what concrete applications in 2022?
EV
Emmanuel
Vivier
HUB Institute
Co-Founder
Feb 8th
2:00 pm CET
-
2:10 pm CET
PMU.fr : the e-Commerce turn
FB
Fatima
Bouayad
PMU
Directrice e-commerce
Feb 8th
2:10 pm CET
-
2:25 pm CET
2nd Party Data partnership with Carrefour: how Artefact supports Unilever on Retail Media use cases to increase its sales
SB
Sarah
Baqa
Unilever
Head of Performance Marketing
FT
Florian
Thiébaut
Artefact
Partner - Data-Marketing Practice lead
Feb 8th
2:25 pm CET
-
2:40 pm CET
How does Decathlon boost the customer experience through omnichannel and digital initiatives?
AB
Anthony
Boutez
Decathlon
Product Owner
JF
Julien
Fardet
Genesys
Senior Account Executive
Feb 8th
2:40 pm CET
-
2:55 pm CET
How did ManoMano integrate Meta into its customer acquisition strategy?
CG
Colin
Girette
ManoMano
Global Media Lead
MM
Mathieu
Moreau-Camard
Meta
Client Partner, E-commerce
Feb 8th
2:55 pm CET
-
3:05 pm CET
How data and technology can become a growth gas pedal for brands and retailers by improving their agility
ON
Othilie
Nicod
Trax Retail
SVP, Product Marketing CPG
Feb 8th
3:05 pm CET
-
3:20 pm CET
Tradition, History, Prestige and Omnichannel : feedback from an international digital acceleration
PON
Pasqual
Ortuño Nuñez
Rémy Cointreau
Group IT Digital Manager
VB
Virginie
Blot
Akeneo
PXM (Product Experience Management) Evangelist
Feb 8th
3:20 pm CET
-
3:35 pm CET
Inspired shopping: ManoMano's journey from inspiration to realization
AH
Anaïs
Harmant
ManoMano
Head of Brand, Communications & Media
FDS
Franck
Da Silva
Pinterest
Head of Industry, Head of Retail & e-commerce
Feb 8th
3:35 pm CET
-
3:50 pm CET
Customer experience: why modernizing your network is a success? The example of GBH
JR
Jean-Christian
Richard
Groupe Bernard Hayot
DSI
EB
Eric
Bornet
Juniper Networks
Directeur commercial
Feb 8th
3:50 pm CET
-
4:05 pm CET
PMU's customer engagement program, for everyone and at every moment
ADLPDT
Arnaud
de la Porte du Theil
PMU
Responsable du Domaine Client
MS
Michel
Setera
Comarch
Directeur Général et commercial
Feb 8th
4:05 pm CET
-
4:15 pm CET
Live shopping: a must for tomorrow?
AS
Alexandra
Suire
Retailink by Fnac Darty
Directrice Régie & Trade
Feb 8th
4:15 pm CET
-
4:30 pm CET
User feedback as a pillar of customer experience at Rémy CointreauÂ
CC
Christine
Cameron
Rémy Cointreau
Group Head of CRM
SP
Sophie
Piton
GetFeedback
Consultante CX
Feb 8th
4:30 pm CET
-
4:45 pm CET
Orchestrating the end-to-end customer journey: Clarins' successful gamble
AS
Alejandra
Salazar
Clarins
E-commerce Content Manager
RO
Roisin
O’Brien
Clarins
E-commerce manager
FB
Fayçal
Bouhdadi
Insider
Country Manager
Feb 8th
4:45 pm CET
-
4:55 pm CET
Unified commerce in 2022: what challenges and perspectives?
LN
Lisa
Nakam
Jonak
Directrice Générale Associée
Feb 8th
4:55 pm CET
-
5:00 pm CET
[Behind the scenes] Behind the scenes of VivaTechnology 2022
LW
Laure
Wybo
VivaTechnology
Chief Business Officer
Feb 8th
5:00 pm CET
-
5:05 pm CET
WHAT'S NEXT?
PVE
Perle, Vincent, Emmanuel
HUB Institute
Feb 8th
5:05 pm CET
-
7:30 pm CET
[5.00pm - 7.30pm] NETWORKING COCKTAIL - HAPPENING INNOVATION SHOW (open to all participants)
Feb 8th
8:00 pm CET
-
11:00 pm CET
[7.30pm - 10.30pm] 🥂GALA DINNER🥂
Practical
Informations
All the information you need to take full advantage of the event!
Become a partner
TICKETING
Soon available
Press access
Press pass accreditation request
Practical informations
Attending the HUBDAY
FAQ
Read FAQ
Become a partner
Powered by
Loading