Future of Retail & E-commerce

Genesys

Description

Contact center Software editor. Each year, in more than 100 countries, Genesys solutions orchestrate more than 70 billion remarkable customer experiences. Using the power of cloud, digital, and artificial intelligence technologies, organizations are leveraging Experience as a Service SM and our vision for empathetic interactions, at scale. With Genesys, companies have the power to manage proactive, predictive, highly personalized experiences at each stage of a customer journey (marketing campaign, sales, after-sales service, payment monitoring) on ​​any channel, while improving the productivity and employee engagement. Genesys technology transforms the contact center into a velocity engine that helps increase a company's turnover. Genesys creates true customer intimacy around the world to foster trust and loyalty

Livres blancs / Études

QUAND LE RETAIL RÉINVENTE SON EXPERIENCE CLIENT
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UN GUIDE PRATIQUE À LA MAÎTRISE DES BOTS
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CARTOGRAPHIE DES PARCOURS CLIENT ET LE RÔLE DE L’ENGAGEMENT PRÉDICTIF WEB
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Vidéos

PRESENTATION DE LA SOLUTION DE CENTRE DE CONTACT CLOUD GENESYS CX
RETOUR D'EXPERIENCE DU CLIENT LYRECO
EVOLUTION DE L'EXPERIENCE CLIENT VU PAR GENESYS, ACCENTURE et SCHNEIDER ELECTRIC

Business cases

TEMOIGNAGE CLIENT HELPLINE
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TEMOIGNAGE CLIENT LYRECO
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TEMOIGNAGE CLIENT PIERRE & VACANCES GROUPE CENTER PARCS
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