Future of Retail & E-commerce

From Data To Insights – A game-theoretic approach to customer experience scoring

Feb 9, 2022 | 3:00 PM CET - 3:15 PM CET


As an organization that generates massive amounts of data, analytics become more and more important. With Exasol’s database we can accelerate our data science workflow by allowing our analytics teams to build complex machine learning models using Python. But what if we want to break the model down for an individual prediction? In this session, I will show you how we use a game-theoretic approach to explain individual predictions of a customer experience score.

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