Future of Retail & E-commerce

User feedback as a pillar of customer experience at Rémy Cointreau 

Feb 8, 2022 | 4:15 PM CET - 4:30 PM CET

Plénière Customer Experience J1 2022

Description

As a leader in the exceptional spirits sector, Rémy Cointreau has set itself the goal of offering an exceptional customer experience, particularly on its online sales channels.  In a context of digital acceleration, discover how the group relies on customer feedback to improve customer knowledge, work on the positioning of its brands, enrich its e-commerce and CRM roadmaps and offer exceptional services and experiences. 

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