Future of Retail & E-commerce

[Back from NRF] Customer experience: taking care of the relationship and the customer journey

Feb 9, 2022 | 1:45 PM CET - 2:00 PM CET


What is the role of messaging and fast and fluid exchanges to strengthen customer relations? How can payment be facilitated to meet new consumer habits and improve customer relations? Emmanuel Vivier, co-founder of the HUB Institute, reviews the latest innovations in improving customer relations in the retail and e-commerce sector.

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