Future of Retail & E-commerce

How does Decathlon boost the customer experience through omnichannel and digital initiatives?

Feb 8, 2022 | 2:25 PM CET - 2:40 PM CET

Description

In this presentation, follow Decathlon's testimony on the IT implementation of customer experience projects to streamline the management of consumer requests from the web, bots, voice and social networks, within Decathlon's customer relations centers.

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