Future of Retail & E-commerce

Orchestrating the end-to-end customer journey: Clarins' successful gamble

Feb 8, 2022 | 4:30 PM CET - 4:45 PM CET

Description

In an increasingly complex environment - increased consumer demand for immediacy and personalization, multiplication of channels, overlapping IT tools, siloed customer information - discover how Clarins relied on the Insider platform to build ultra-personalized and cross-channel customer experiences, and thus improve its conversion rate and online revenues.

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