25 Jan 11:00 - 11:30 | Masterclass 2022

Global trends in retail & e-commerce

ClairePlassart (HUB Institute)

08 Feb 08:45 - 17:30 | [LIVE] WINNING HYBRID CUSTOMER EXPERIENCE

[LIVE] WINNING HYBRID CUSTOMER EXPERIENCE - Day 1

08 Feb 08:55 - 09:00 | Plénière Customer Experience J1 2022

Welcome Speech

Perle, Vincent, Emmanuel (HUB Institute)

08 Feb 09:00 - 09:20 | Plénière Customer Experience J1 2022

[Back from NRF] Digital instore: from robots to dynamic...

EmmanuelVivier (HUB Institute)

08 Feb 09:20 - 09:30 | Plénière Customer Experience J1 2022

Subscription, rental: the sustainable alternative to...

KarineSchrenzel (Rue du Commerce)

08 Feb 09:30 - 09:45 | Plénière Customer Experience J1 2022

[Behind the scenes] From shopper data to in-store...

AudeBreteau (Microsoft Store France)Jean-FrançoisGomez (Microsoft)

08 Feb 09:45 - 10:00 | Plénière Customer Experience J1 2022

The DNA of an adaptive business - a driver for success in...

Myriam Bourgeot (Manomano)PierreByramjee (Stripe)LilyCadell (Ankorstore)

08 Feb 10:00 - 10:10 | Plénière Customer Experience J1 2022

Detecting data blind spots: the key to enabling a quality...

FredericZalma (Treasure Data)

08 Feb 10:10 - 10:25 | Plénière Customer Experience J1 2022

How optimizing Alltricks' virtual storefront via SEO...

BenoitGourdon (Botify)YohanMichel (Alltricks)

08 Feb 10:25 - 10:40 | Plénière Customer Experience J1 2022

How Accor ensures optimal customer care thanks to...

StéphaneBerlot (ServiceNow)AnthonyGouby (Accor)

08 Feb 10:40 - 10:50 | Plénière Customer Experience J1 2022

Personalization beyond customer data: how to deliver a...

OlivierBinisti (Adobe)

08 Feb 10:50 - 11:05 | Plénière Customer Experience J1 2022

How David Lloyd Clubs used data and analytics to...

SteveEmpson (David Lloyd Clubs)RobWorsley (Hitachi Solutions)

08 Feb 11:05 - 11:20 | Plénière Customer Experience J1 2022

New generation of Google Ads: The profitable bet of Petit...

JonathanBoudault (Petit Bateau)RaphaëlleGuuinic (Google France)MaximeMolnar (Havas Market)

08 Feb 11:20 - 11:30 | Plénière Customer Experience J1 2022

How Personal Shopping has become a pillar of omnichannel...

PerleBagot (HUB Institute)MaudFunaro (Printemps)

08 Feb 11:30 - 13:45 | Plénière Customer Experience J1 2022

[11.30am - 1.45pm] BREAK SESSION & NETWORKING (open to all...

08 Feb 13:45 - 14:00 | Plénière Customer Experience J1 2022

[Back from NRF] Metaverse & 3D Commerce: what concrete...

EmmanuelVivier (HUB Institute)

08 Feb 14:00 - 14:10 | Plénière Customer Experience J1 2022

PMU.fr : the e-Commerce turn

FatimaBouayad (PMU)

08 Feb 14:10 - 14:25 | Plénière Customer Experience J1 2022

2nd Party Data partnership with Carrefour: how Artefact...

SarahBaqa (Unilever)FlorianThiébaut (Artefact)

08 Feb 14:25 - 14:40 | Plénière Customer Experience J1 2022

How does Decathlon boost the customer experience through...

AnthonyBoutez (Decathlon)JulienFardet (Genesys)

08 Feb 14:40 - 14:55 | Plénière Customer Experience J1 2022

How did ManoMano integrate Meta into its customer...

ColinGirette (ManoMano)MathieuMoreau-Camard (Meta)

08 Feb 14:55 - 15:05 | Plénière Customer Experience J1 2022

How data and technology can become a growth gas pedal for...

OthilieNicod (Trax Retail)

08 Feb 15:05 - 15:20 | Plénière Customer Experience J1 2022

Tradition, History, Prestige and Omnichannel : feedback...

VirginieBlot (Akeneo)PasqualOrtuño Nuñez (Rémy Cointreau)

08 Feb 15:20 - 15:35 | Plénière Customer Experience J1 2022

Inspired shopping: ManoMano's journey from inspiration to...

FranckDa Silva (Pinterest)AnaïsHarmant (ManoMano)

08 Feb 15:35 - 15:50 | Plénière Customer Experience J1 2022

Customer experience: why modernizing your network is a...

EricBornet (Juniper Networks)Jean-ChristianRichard (Groupe Bernard Hayot)

08 Feb 15:50 - 16:05 | Plénière Customer Experience J1 2022

PMU's customer engagement program, for everyone and at...

Arnaudde la Porte du Theil (PMU)MichelSetera (Comarch)

08 Feb 16:05 - 16:15 | Plénière Customer Experience J1 2022

Live shopping: a must for tomorrow?

AlexandraSuire (Retailink by Fnac Darty)

08 Feb 16:15 - 16:30 | Plénière Customer Experience J1 2022

User feedback as a pillar of customer experience at Rémy...

ChristineCameron (Rémy Cointreau)SophiePiton (GetFeedback)

08 Feb 16:30 - 16:45 | Plénière Customer Experience J1 2022

Orchestrating the end-to-end customer journey: Clarins'...

FayçalBouhdadi (Insider)RoisinO’Brien (Clarins)AlejandraSalazar (Clarins)

08 Feb 16:45 - 16:55 | Plénière Customer Experience J1 2022

Unified commerce in 2022: what challenges and perspectives?

LisaNakam (Jonak)

08 Feb 16:55 - 17:00 | Plénière Customer Experience J1 2022

[Behind the scenes] Behind the scenes of VivaTechnology 2022

LaureWybo (VivaTechnology)

08 Feb 17:00 - 17:05 | Plénière Customer Experience J1 2022

WHAT'S NEXT?

Perle, Vincent, Emmanuel (HUB Institute)

08 Feb 17:05 - 19:30 | Plénière Customer Experience J1 2022

[5.00pm - 7.30pm] NETWORKING COCKTAIL - HAPPENING...

08 Feb 20:00 - 23:00 | Plénière Customer Experience J1 2022

[7.30pm - 10.30pm] 🥂GALA DINNER🥂

09 Feb 08:45 - 11:30 | [LIVE] SMART SUPPLY CHAIN

[WATCH LIVE] Smart Supply Chain

09 Feb 08:45 - 17:30 | [LIVE] WINNING HYBRID CUSTOMER EXPERIENCE

[WATCH LIVE] WINNING HYBRID CUSTOMER EXPERIENCE - Jour 2

09 Feb 08:55 - 09:00 | Plénière Customer Experience J2 2022

Welcome Speech

Perle, Vincent, Emmanuel (HUB Institute)

09 Feb 08:55 - 09:00 | Plénière Smart Supply Chain 2022

Welcome Speech

AgnèsMascla (HUB Institute)

09 Feb 09:00 - 09:20 | Plénière Customer Experience J2 2022

[Back from NRF] Augmented & Inclusive Management: creating...

EmmanuelVivier (HUB Institute)

09 Feb 09:00 - 09:15 | Plénière Smart Supply Chain 2022

[Back from NRF] Supply & delivery : optimize your supply...

ClairePlassart (HUB Institute)

09 Feb 09:15 - 09:30 | Plénière Smart Supply Chain 2022

The main Supply Chain trends for 2022

MathieuBoyer (SprintProject)

09 Feb 09:20 - 09:35 | Plénière Customer Experience J2 2022

Search path and local visibility: How does La Poste take...

AurélieDavis (Groupe La Poste)LaurentMalpeli (Yext)

09 Feb 09:30 - 09:45 | Plénière Smart Supply Chain 2022

The Supply Chain, a strategic function in action and an...

Jean-RafaelGarcia (Kingfisher)

09 Feb 09:35 - 09:45 | Plénière Customer Experience J2 2022

Retail Media: is the best yet to come?

ChristopheBlot (Cdiscount Advertising)

09 Feb 09:45 - 10:00 | Plénière Smart Supply Chain 2022

Anticipation and agility: towards a more responsible and...

Marie-CarolineBenezet (SMCP)AgnèsMascla (HUB Institute)

09 Feb 09:45 - 09:55 | Plénière Customer Experience J2 2022

How to launch a D2C strategy when you are a manufacturer?

ElisabethDa Costa (L'Oréal)AgnèsMascla (HUB Institute)

09 Feb 09:55 - 10:05 | Plénière Customer Experience J2 2022

Artificial intelligence, a strategic growth lever for...

JulienSambardier (Talkdesk)

09 Feb 10:00 - 10:15 | Plénière Smart Supply Chain 2022

Fast & agile supply chain : disrupting to combine speed,...

BenjaminDurand-Servoingt (Groupe ETAM)

09 Feb 10:05 - 10:20 | Plénière Customer Experience J2 2022

The first results of the Shopper Ads observatory: What are...

GauthierDupont (Auchan Retail)ClaireKoralewski (Médiaperformances)

09 Feb 10:15 - 10:30 | Plénière Smart Supply Chain 2022

What transformations for the Supply Chain in the...

HoussamHage (Stellantis)AgnèsMascla (HUB Institute)

09 Feb 10:20 - 10:35 | Plénière Customer Experience J2 2022

Caudalie - innovation at the heart of the payment strategy

Edouardde Raulin (Adyen)JonathanRibas (Caudalie)

09 Feb 10:30 - 10:45 | Plénière Smart Supply Chain 2022

Optimize the supply chain to reduce its environmental impact

Yannde Feraudy (Groupe Rocher)

09 Feb 10:35 - 10:50 | Plénière Customer Experience J2 2022

How does Armis support Picard in the digitalization of its...

NicolasBesnard (ARMIS)NathalieJacquot (Picard)

09 Feb 10:45 - 11:00 | Plénière Smart Supply Chain 2022

On-demand production: agility for sustainability

Jean-MarcGuillemet (Petit Bateau)

09 Feb 10:50 - 11:00 | Plénière Customer Experience J2 2022

The 2022 customer relationship trends in retail

GwendolineJansonnie (Zendesk)

09 Feb 11:00 - 11:10 | Plénière Customer Experience J2 2022

Create an engaging customer experience in an omnichannel...

PaulineGougeon (Catalina)

09 Feb 11:00 - 11:15 | Plénière Smart Supply Chain 2022

Mechanization and robotization: how to optimize your...

Yannde Feraudy (France Supply Chain)JamesRebours (CDiscount)

09 Feb 11:10 - 11:20 | Plénière Customer Experience J2 2022

Social commerce: which formats to choose to boost your ROI?

MatthieuRampant (TikTok)

09 Feb 11:15 - 11:30 | Plénière Smart Supply Chain 2022

Supply Chain a strategic lever for the e-commerce...

ErwanSaout (L'Oréal)

09 Feb 11:20 - 11:30 | Plénière Customer Experience J2 2022

Democratizing access to the best of nature through beauty...

CandiceLlorens (Yves Rocher)

09 Feb 11:30 - 13:45 | Plénière Smart Supply Chain 2022

[11.30am - 1.45pm] BREAK SESSION & NETWORKING