Future of Retail & E-commerce



Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 5,000 people across the world. Learn more at www.zendesk.com.

Livres blancs / Études

Ebook Retail agile : 6 clés pour transformer sa relation client
Ebook Le Messaging s'invite dans le service client
Rapport ESG 2021 : Mesurez la maturité de votre expérience client


Qui est Zendesk ?
L'approche omnicanal Zendesk
Unifier et digitaliser le parcours client offline et online avec Zendesk

Business cases

Little Big Change a fait de WhatsApp son 3ème canal d'assistance client
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Leroy Merlin : Le choix de l'omnicanal pour améliorer la satisfaction client
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Decathlon intègre l'assistance vidéo pour maintenir la meilleure expérience client
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